Delivery

ORDER PROCESS

£400 Deposit - Balance on Delivery

 

DELIVERY PROCESS


All the hot tubs in our range include free delivery and positioning as standard. 

After you place an order with us, we will arrange a time and date that is most convenient for you nearer the estimated time of delivery.

If one of our models is not in stock, you can still place an order. There could be a lead time of up to 8-10 weeks as it travels between the factory and our warehouse, please contact us via email or telephone and we can advise you on the status of our current stock.

Two members of our installation team will arrive at your property on the arranged date with your hot tub and carry out a five step process:

  • Unload your hot tub, manoeuvre it into position and unpack all your items.
  • Explain the features of your spa, explain chemical dosing and hand over all documentation.

 

OUR EQUIPMENT


We use specialised handling equipment to ensure we can transport, manoeuvre and position your spa in the safest and most efficient way possible. 

The SpaDolly™ Trailer System is used to transport your spa.

We then unload your spa onto the SpaBuddy Sledge upon arrival at your property, which is manoeuvred on it's side, by two operators to your chosen location.

Lastly, we use a large inflatable wedge-shaped bag called a SpaWedge™ in order to safely lower your spa from the SpaBuddy Sledge to your desired location. 

 

YOUR SPA LOCATION

We require 1m wide access to your property without obstruction.

Hot tubs can be quite heavy, even before water has been added.

Most customers have their spa outside, in a garden, or outdoor structure. Here are some things to bear in mind when choosing the perfect location for your spa:

  • Use a solid, durable surface - patio, decking or firm ground
  • Ensure decking is reinforced
  • Level surface
  • Suitable access to the spa cabinet in case of repairs or servicing
  • Adequate drainage for when you drain your spa for cleaning or moving

Indoor spa use is also possible - we recommend you place you spa in a well suited room with plenty ventilation and wet walling/flooring available. 

 

ELECTRICAL REQUIREMENTS 


Before we deliver your spa, you must arrange with your local Part-P certified electrician for an outdoor electrical supply to be installed close to your desired  location, we recommend your supply is fitted around 5ft from your spa and is in clear sight so it is easily accessible in case of an emergency. 

Below is what your electrician should install:

  • 4mm 3-core SY cable - leading to where spa will be positioned
  • 32A Lockable Rotary Isolator Switch IP65 - On a wall, or point close to your tub

Your electrician will run a supply from your mains to your outdoor supply. When considering the length of cable needed to reach your hot tub from the isolator switch, please measure the absolute maximum distance to ensure it will reach your tub, so this can be connected easily when your hot tub is delivered. For safety reasons, we recommend you have your isolator switch placed so it is not reachable from inside the tub when in operation.

Your electrician must return to connect the outdoor supply to your hot tub.

We can not install the outdoor electrical supply, as we are not qualified to do so, and we want to ensure the correct equipment is in place for your safety above all else - we will be happy to help customers source an electrician in your local area, if you require some help please contact us to discuss your requirements.  

 

CRANE/HIAB HIRE


In some cases, customers find that access using the SpaKart™ to get their spa into their property is not possible, due to a lack of space and/or poor access, in this case, a crane or HIAB may have to be hired in order to lift the spa to your desired location. The cost of crane/HIAB hire is NOT covered by us and will be in addition to the cost of your hot tub. Costs of crane/HIAB hire can be expensive, so be sure to ask various companies for a quote, If you think crane/HIAB hire is required please ensure you have budgeted for the cost, if you would like us to assist you in finding a suitable company to carry out this work please contact us to discuss as we'd be more than happy to help.