Hot Tub FAQ
Below is a list of common questions we are asked. Have a question? You can find our contact information here.
Q: WHERE ARE YOUR HOT TUBS MANUFACTURED?
All of our hot tubs are manufactured by our supplier in their factory, located in the Guangdong province in southern China.
Q: HOW LONG DOES IT TAKE FOR YOUR TUBS TO REACH THE UK?
Typically it takes around 8-10 weeks from point of order and manufacture, until they arrival at our UK warehouse. You CAN order a hot tub from the factory, if it's not in stock here - call us and we can discuss options, as we may already have some on the way.
Q: I'VE READ SOME BAD THINGS ABOUT THE QUALITY OF CHINESE HOT TUBS?
This is true, there has been a stigma surrounding the overall quality of Chinese spas, it still exists today. All of our hot tubs are fitted with world class Balboa® control and heating systems, coupled with US based Airstech Acrylic who supply the acrylic material the shell is made from. All of our products are CE certified.
Q: I'M FROM OUTSIDE OF THE UK - CAN I STILL ORDER?
The best answer for this is simply to contact us, we typically cater for our customers in the UK, but if you have a special project or are a business looking to purchase more than one spa, we'll be happy to discuss a project with you, please note, free delivery and installation does not apply in this case and transportation costs will be agreed accordingly.
Q: HOW MUCH DOES IT COST TO RUN A HOT TUB?
Firstly you have to consider how often you will use your spa, and it's impossible to put an exact figure on that as everyone uses their hot tub differently - Including consistent chemical application to maintain the cleanliness of your hot tub you'll probably not be looking at more than £25-30 a month, this figure is to be used as an example only.
Q: DO YOU SUPPLY B2B/COMMERCIAL CUSTOMERS?
Yes, of course - we welcome business/commercial customers who are looking to buy a hot tub for their luxury lodge, holiday park, cottage and all other self catering properties. Installing a spa can add to customer value and create another unique selling point for your property. Contact us regarding your project, small or large.
Q: HOW DOES YOUR SERVICING PACKAGES WORK?
It's quite simple - add the package you require to your basket, checkout and we will call you and arrange a convenient time and date to suit, alternatively you can call us and place an order over the phone. You can view our servicing packages here.