Information About Us
LuxeSpa Hot Tubs (UK) Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. Our registered office is Unit D, Clockmill, Duns, Berwickshire, TD11 3NP and we are a company registered in Scotland under company number SC513528.
For the purposes of data privacy laws, we are a Data Controller in relation to the information that we collect and hold about you. This means that we are responsible for ensuring that your data is processed fairly and lawfully by us.
Information That We Collect
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
We do not store credit card details nor do we share customer details with any 3rd parties.
The personal data that we collect from is: -
- Date of Birth
- Home Address
- Personal Email Address
- Business Email Address
- Home Telephone Number
- Mobile Telephone Number
- National Insurance Number
- Passport Number
- Driver’s License Number
- Special Category Data (i.e. health/medical information, details about religion, sexuality etc.)
We collect information in the below ways: -
- Online Forms
- Website Orders
- Telephone Orders
- Employment CV’s
- Orders in Person
- Finance Applications
How We Use Your Personal Data (Legal Basis for Processing)
We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address. We collect and store your personal data as part of our legal obligation for business accounting and tax purposes. We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
Under the UK’s Data Protection Act 1998 you have the legal right to access any personal information that LuxeSpa Hot Tubs (UK) Ltd holds about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Omni Capital Retail Finance, 10 Norwich Street, London, EC4A 1BD.
We use the above to provide finance to customers for the purchase of certain products.
For more information about Omni Capital Retail Finance please read their privacy notice at http://www.omnicapitalretailfinance.co.uk/privacy-policy/
LuxeSpa Hot Tubs (UK) Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware etc.
Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. LuxeSpa Hot Tubs (UK) Ltd does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to LuxeSpa Hot Tubs (UK) Ltd however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
LuxeSpa Hot Tubs (UK) Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Occasionally, LuxeSpa Hot Tubs (UK) Ltd would like to contact you with details of products, services and promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting LuxeSpa Hot Tubs (UK) Ltd directly.
Lodging A Complaint
LuxeSpa Hot Tubs (UK) Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. LuxeSpa Hot Tubs (UK) Ltd, Unit D, Clockmill, Duns, Berwickshire, TD11 3NP. Tel: 0800 009 6025 E-mail: email@example.com