FREE MAINLAND UK HOT TUB DELIVERY
FREE MAINLAND UK HOT TUB DELIVERY
FREE HOT TUB POSITIONING
FREE HOT TUB POSITIONING
Silver Service

Silver Service

Essential Spa Service
Silver Service Package Includes:
Drain & Clean

 

  • Drain water 
  • Clean the acrylic surface of your spa
  • Rinse out your spa
  • Wet vacuum remaining debris and water
Internal Cleanse & De-Scale

 

  • Remove and soak  filter in cleaning solution
  • Add biofilm remover to the internal plumbing
  • Shock dose to kill any remaining bugs

 

Spa Recommission

 

  • Refill spa with water
  • Balance and test water with customer's chemicals 
  • Clean your cover
  • Treat cover with 303 UV protection

Testing & Customer Brief 

 

  • Check the overall spa condition for any leaks and damage to components, cabinet, shell or cover
  • Check all systems are working correctly
  • Report back to customer once work has been completed

 

Our silver service should be essential to maintaining your hot tub throughout the year, it takes the hassle out of cleaning it. We recommend this between having a full service.

    PRODUCT WARRANTY; MONACO, ROMA & MILANO SERIES HOT TUBS

     

    LuxeSpa Hot Tubs (UK) Ltd warrants to the original consumer purchaser (‘you’) the following about your new hot tub, when purchased directly from LuxeSpa Hot Tubs (UK) Ltd or an approved dealer.

     

    3 Year No Leak Shell Warranty

    LuxeSpa Hot Tubs (UK) Ltd warrants against water loss due to defects in the hot tub shell for 3 years from the date of delivery:

    • Shell Deformation, Bubbling & Leaks

    3 Year Electrical Parts & Labour Warranty

    LuxeSpa Hot Tubs (UK) Ltd warrants against component failures for a period of 3 years from the date of delivery:

    • Water Pumps
    • Balboa Control System & Board
    • Balboa Topside Control Panel
    • Cabinet Workmanship
    • Stainless Steel Frame
    • Bluetooth & Pop-up Speaker System
    • Heater System
    • Ozone System
    • Pipework & Plumbing
    • LED Lights

    Components/Items NOT covered under warranty:

    • Paper Filters
    • Filter Compartment/Housing
    • Removeable Headsets
    • Top Insulating Vinyl Cover
    • Plastic Cover Clips, Locks & Keys
    • Steps
    • Screws
    • Hot Tub Bottom Fiberglass Base Plate

    THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS

     

    Extent of Warranty

    This warranty extends only to the original purchaser of the hot tub and when installed within the boundaries of the United Kingdom.

    This warranty begins on your date of delivery, but in no event later than the warranty period.

    This warranty terminates upon any transfer of ownership, or if the hot tub is relocated outside the boundaries of the United Kingdom.

     

    Limitations

    Except as described above, this warranty does not cover defects or damage caused due to the following:

    • Normal Wear & Tear
    • Improper Installation
    • Improper Use
    • Unauthorised Alterations
    • Force of Nature/Acts of God
    • Chemical Abuse
    • Failure to Follow ALL Precautions, Considerations and Information Provided in the User Manual
    • Unauthorised Repairs

    Warranty Performance

    To make a claim under this warranty, contact the aftersales team at LuxeSpa Hot Tubs (UK) Ltd. You must give (‘us’) LuxeSpa Hot Tubs (UK) Ltd written notice of any warranty claim, along with a copy of your original purchase receipt indicating the date of the purchase, within 10 working days of the time you discover the fault.

     

    LuxeSpa Hot Tubs (UK) Ltd reserves the right to inspect the malfunction or defect on location.

     

    If the main access panel is obstructed and not easily accessible, it is your responsibility to make the hot tub fully accessible to an engineer prior to their arrival, otherwise we will charge you for failing to do so, even if the work being carried out is covered under warranty. Depending on the extent of the work required to make the hot tub accessible upon arrival, we reserve the right to recall our engineer and then charge you again for the additional call-out once you have made your hot tub accessible.

     

    LuxeSpa Hot Tubs (UK) Ltd or its authorised service agent will replace any defects covered by this warranty. Except as described herein, you will not be charged for parts, or the freight costs for parts necessary to repair the hot tub for defects covered by this warranty.

     

    Validation of Warranty

    It is the full responsibility of the customer to validate any warranty offered within 14 days of your hot tub delivery date. You can do so by forwarding us a copy of the electrical certificate produced by your electrician verifying the works they have carried out. You can do this via email, post or via our website – clearly stating your unique order ID and date of delivery.

    £238.80 inc. VAT

    YOUR HOT TUB MADE EASY

    CHOOSE
    YOUR MODEL
    PLACE YOUR
    ORDER
    WE WILL ISSUE YOU
    A DELIVERY DATE
    DELIVERY &
    POSITIONING